Refund policy

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.

Eligible standard items may be returned within 14 days of delivery. Personalized or custom-made goods, worn jewelry, used coasters, and used wood items are excluded unless they arrive defective or damaged. Email sales@kaioka.com before sending anything back.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back until you've contacted us & we’ve made arrangements.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kaioka.com

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@kaioka.com

RETURN SHIPPING

To return your product, PLEASE email us FIRST to make arrangements. sales@kaioka.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CANCELLATIONS

To cancel an order, contact sales@kaioka.com within 15 minutes of placing it. The cancellation window starts when you order; the return window starts when your item is delivered. If the is ready to ship, we work quickly to wrap & ship it out. If your item is made to order, we'll be in the studio carefully working to get it ready.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order, wood grain variation, and hand mixed dyes.

Care for your new product(s) by visiting the Care Instructions Page and navigating to your item’s section.

Your product(s) can be damaged if:

TOO MUCH PRESSURE IS APPLIED TO THE JEWELRY
LEFT OUT IN THE SUN OR STORED IN DIRECT SUNLIGHT
SUBMERGED IN WATER

Please visit the Care Instructions Page and read full details.